Frequently Asked Questions

Our standard delivery service is 2-5 working days for UK mainland addresses from the date of order. Please note that during busy periods, such as Christmas, this may take a little longer.

When an order is placed you will be charged in full at the time the order is placed. We do ask that any voucher codes or gift vouchers are entered at time of ordering as we will be unable to process retrospective discounts. Also, please ensure that if an item is unavailable you are happy to pay for it straight away and receive it once it becomes available. We will alert you to any delays within 36 hours of your order being placed.

When you place an order our website, you should receive an email confirming your order details to the email address specified on your account. If your email does not arrive, please check your Spam or Junk folder as sometimes they can be incorrectly marked as such by your email provider. It may also be that you’ve just mistyped your email address or entered an old one that you no longer use. If after checking these, you still do not have your confirmation email, please contact our customer service team who should be able to help you locate the missing order confirmation or resend it to you.

This means that the item you wish to order is temporarily out of stock. The pre-order message means that it is on its way back into stock shortly. The estimated date of when the item is due is usually indicated in the title. When you pre-order an item this means we reserve one just for you and will dispatch it to you as soon as it arrives with us. When the item is back in stock, the pre-order message will be removed, and it will be available to order as normal. However, we do sometimes sell out of very popular items whilst they are on pre-order and before they come back into stock, so pre-ordering an item is the best way to ensure you receive one. If you do not wish to pre-order an item, you may select ‘notify me’ on the product page, to sign up to the waiting list for this product. Whilst stock will not be reserved for you when you sign up to the waiting list, you will receive an email as soon as the item is in stock and available to purchase.

This means that your order is especially made for you when your order is placed. Consequently, it is not in stock currently and needs to be made before we are able to deliver your order to you. This process can take between 3-16 weeks. This time may vary depending on the product. Please contact a member of our customer service team on 03333447576 for a more specific time scale. As soon as we receive your handmade order we will dispatch it to you the next day.

Yes, the estimates are based on dates given to us by our suppliers as to when the products will reach us. However, they may occasionally be subject to delays and changes that are out of our control and therefore we can only give them as an estimated delivery date. Once you have placed your order with us we will endeavour to keep you updated on your delivery date and notify you of any changes.