Delivery & Returns

Our Delivery Terms & Conditions

We aim to deliver your items as efficiently as possible, and work closely with our couriers to ensure you receive the best service.

Our warehouse operates Monday-Friday excluding bank holidays. During holidays and busy periods such as a sale, our warehouse may be extremely busy, and your parcel may take slightly longer to arrive. During busy periods our warehouse will endeavour to dispatch orders as quickly as possible, but we ask that you allow extra time for your delivery. Our couriers will try to successfully deliver your order on the first attempt, but please understand they may occasionally experience delays with adverse weather or breakdowns which are out of our control. Our customer service team will do their best to keep you updated, but if you have any queries about your delivery please do not hesitate to get in touch on 03333447576.

Please note: Some minor home assembly may be required for some furniture and fragile items.

INTERNATIONAL DELIVERY

We do not currently offer an international delivery service. If you wish to organise a private courier to collect an order from our warehouse, then please contact our customer service team on 03333447576.

We will deliver to Mainland UK and also to Northern Ireland, Republic of Ireland, Isle of Wight, Channel Islands, Isle of Man, Scottish Islands, and Isle of Scilly.

Most of our smaller items will be delivered on a standard service with our courier DPD. In-stock items are typically delivered in 2-3 working days unless otherwise stated, however please allow up to 5 working days. For large items, delivery usually takes place within 7-14 working days, but please allow up to 21 working days. The anticipated delivery timescale for all products is stated within our product details. If you need your order by a specific date, please contact our customer service team for further advice on 03333447576.

Our delivery charges apply as follows:

Zone 1: (Mainland UK)
Standard Parcels: £5.95
Large Parcels (including most lighting, heavy or fragile items): £15.00
Most Furniture Items: £48.00

Zone 2: (Scottish Highlands & Islands)
Standard Parcels: £15.00
Large Items (including most lighting, heavy or fragile items): £25.00
Most Furniture Items: For orders outside of Mainland UK, a quote will be required for delivery. You can continue to place your order as normal and a member of our customer service team will be in touch to confirm any additional delivery charges.

Zone 3: (Northern Ireland, Isle of Man & Isles of Scilly)
Standard Parcels: £15.00
Large Parcels (including most lighting, heavy or fragile items): £25.00
Most Furniture Items: For orders outside of Mainland UK, a quote will be required for delivery. You can continue to place your order as normal and a member of our customer service team will be in touch to confirm any additional delivery charges.

Zone 4: (Channel Islands)
Standard Parcels: £15.00
Large Parcels (including most lighting, heavy or fragile items): £25.00.
Furniture Items: For orders outside of Mainland UK, a quote will be required for delivery. You can continue to place your order as normal and a member of our customer service team will be in touch to confirm any additional delivery charges.

FURNITURE DELIVERY DISCLAIMER

We try to offer the best possible service to deliver any furniture item to a room of your choice.

Upon arrival during the mutually agreed time slot, the driver will assess whether he/she can physically manoeuvre the items into place and will only do so if the items pass freely through the spaces provided.

Prior to ordering, it is your responsibility to accurately measure up and ensure the items can be successfully delivered. Edward James Interiors Ltd do not accept any responsibility for items that cannot fit into residences.

Upon receipt of your order, it is your responsibility to check the goods for any faults or damage immediately. You may be required to sign a confirmation that the goods have been delivered in a satisfactory condition. This gives you the opportunity to refuse a faulty item and allows us to resolve the issue as quickly as possible. If you cannot be there to sign the confirmation, or were not requested to sign a confirmation, you have 72 hours to notify our customer service team of any fault or damage.

OUR RETURNS POLICY

Edward James Interiors Ltd expect you to be delighted with every item you receive, but we understand that there are occasions when you may want to return an item. If you aren’t totally satisfied with your purchase, you can return it to us in its original condition and packaging within 14 days for a full refund (excluding original delivery fees).

Upon receipt of your order, please take care to fully inspect your items to ensure you are happy with them before disposing of packaging and assembling. Unfortunately, we may be unable to offer a refund if there is no packaging or if the item is assembled or partially assembled. If you believe parts may be missing from your order, please contact our customer service team before attempting to assemble or returning.

Unwanted items must be returned within 14 working days of receipt to qualify for a refund. Any unwanted items returned after this time but up to 28 days after receipt will receive a credit note. We are unable to exchange unwanted items with a different item.

If you wish to return an unwanted item purchased through our website or over the telephone, please complete our Returns Form (click here to print a copy) and enclose it with the item / items and return back to:

Edward James Interiors Ltd
The Innovation Centre,
Venture Court,
Queens Meadow Business Park,
Hartlepool
TS25 5TG

You are responsible for covering the returns postage / shipping costs for unwanted items.

FAULTY ITEMS

If you believe your item is faulty, please contact our customer service team immediately on 03333447576 or email returns@edwardjamesinteriors.co.uk. They will be able to advise you on the next steps and will help to organise a return or a replacement.

Please DO NOT attempt to assemble or fix a suspected faulty item yourself or via a third party as this will affect your entitlement to a refund, or reimbursement. We also ask that you do not return a faulty item without contacting our customer service team first.

If an item is agreed to be faulty or defective, you will not be responsible for covering the returns postage cost.

EXCHANGES

We are only able to offer a like-for-like exchange if the item is faulty and there is available stock. If a refund is not relevant and the like-for-like item is out of stock, a credit note will be issued for the value of the item and you will have 12 months to redeem this credit.